Refund Policy

Last updated: November 2025

Thank you for shopping with Lumixzy.
We want you to be completely satisfied with your purchase.
If you are not happy with your order, please review our refund and return policy below.

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Returns

We accept returns within 120 days of delivery.
To be eligible for a return, your item must:

          Be unused and in the same condition that you received it.

           Be in the original packaging.

Non-returnable items:

          Sale items

           Gift cards

            Health or hygiene-related products (for example, massage tools used on skin)

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 Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically, and the credit will be applied to your original method of payment within 5–10 business days.

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 Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us first.

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 Shipping Returns

To return your product, please contact us first at.
We will provide the nearest return address and detailed instructions.
Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item unless it was our mistake (wrong or defective item).

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 Late or Missing Refunds

If you haven’t received a refund yet:

 Check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at support@lumixzylumix@gmail.com.